Complaint Investigation Report

Allegation: Staff are selling drugs out of the facility

During investigation, clients (C1, C2, C3) confirmed with LPA that they receive their daily prescribed medications from staff as ordered by their primary care physicians (PCPs). Staff (ADM, S1, S2) denied selling any clients’ prescription medications out of the facility. Review of each client’s centrally stored medication records and medication administration logs (MARs) from January 2024 to August 2024 show each client’s prescribed medications were administered by staff as ordered by their PCPs and medication refills made by their respective pharmacies. Although the allegation that staff are selling drugs out of the facility may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, this allegation is unsubstantiated.

Allegation: Staff speak inappropriately to residents

During investigation, clients (C1, C2, C3) confirmed with LPA that staff (ADM, S1,S2, S3) do not yell, swear, threaten or verbally abuse them. Staff stated they treat all clients with dignity and respect. Clients (stated staff treat them well and do not abuse them verbally or physically. On 08/14/24, LPA observed staff not using any swear words when talking with clients. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that staff speak inappropriately to residents is unsubstantiated.