Complaint Investigation Report

Allegation: Staff failed to respect resident’s privacy while in care

During investigation, LPA interviewed reporting party (RP), responsible party (DPOA), and staff (ADM, S1, S2). DPOA stated that on 11/06/25, resident (R1) was in her bedroom conversing via speaker phone with her. In the middle of their telephone conversation, staff (S1) physically went inside R1’s bedroom after eavesdropping on R1 and started interjecting in DPOA and R1’s telephone conversation, explaining why staff failed to provide timely service to R1. Review of audio recording dated 11/06/25 confirmed that staff failed to respect resident’s privacy while in care. Based on the department’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) that staff failed to respect resident’s privacy while in care was found to be substantiated.

Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of corrections (POC) by plan of correction due dates and/or any repeat deficiencies within a 12-month period may result in civil penalties.

Exit interview conducted. Appeal Rights and a copy of this report provided.