Complaint Investigation Report

At 4:10PM, LPA interviewed staff (S1) who stated that the resident (R1) was first admitted at the facility on 12/21/24. Review of R1's admission agreement dated 12/22/24 showed R1 was her own responsible party (POA) and paid for her monthly basic services and requested cash advances with her personal checks from 12/21/24 until 01/16/26.

Review of R1's personal checks issued from 12/22/24 to 01/16/26 showed R1 paid for the facility's monthly basic services and requested cash advances from the administrator to purchase personal items such as Coloplast (Skin cream), diapers, underpads and favorite snacks (chips, sunflower seeds). LC also stated that R1 issued personal checks to pay for her primary residence's home association fees (HOA). LC and ADM denied financially abusing R1. ADM stated R1 was sent to the hospital on 02/03/26 for a change in condition. R1 returned back to the facility from the hospital on 02/20/26 under hospice care. R1 passed away on 02/28/26 and family collected her personal belongings on 03/01/26.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that facility staff was financially abusing resident is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.