Complaint Investigation Report

At 12PM, LPA spoke with R1 who stated that staff treat her well, do not call her names and do not yell at her. She stated that on 07/02/24 she was awoken from her sleep to eat breakfast by the caregiver and had an exchange of words with the ADM on the phone. She stated that both ADM and herself settled their differences and apologized to staff.

R1 stated staff do not yell at her or call her names. LPA also interviewed staff (ADM, S1) who stated that R1 yells and makes inappropriate comments towards them whenever she is agitated or depressed.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation(s) that staff made inappropriate comments towards resident and that staff yelled at resident were found to be unsubstantiated.

No deficiencies cited during visit. Exit Interview conducted and a copy of this report provided.