Complaint Investigation Report

Allegation: Staff are not meeting resident’s nutritional needs

On 08/12/25 at 1PM, LPA interviewed staff (ADM, S1) and residents (R1, R2, R3). ADM stated staff follows prescribed special diet requirements for residents. S1 stated he prepares low carbohydrate and gluten free meals for R1, meals rich in protein for R2 since he is on dialysis and soft minced diet for R3 since he has no upper and lower teeth. R1, R2, R3 confirmed with LPA that staff provide them 3 meals each day with snacks and drinks in between meals. LPA observed facility has sufficient 2-day perishables (fresh fruits, vegetables, eggs, milk, juices, gluten free bread, pies, various meats) and 7-day non-perishable food supply. LPA observed residents are hydrated, well nourished, odor free, and comfortable in their surroundings. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that staff are not meeting resident’s nutritional needs is unsubstantiated.

No deficiency cited during visit. Exit interview conducted and a copy of the report provided.