Complaint Investigation Report

Allegation: Facility staff fail to assist residents with incontinence care

During investigation, LPA interviewed residents (R2, R6) who stated that staff change their diapers regularly (8AM, 12PM, 4PM, 7PM). R2 stated staff (S1, S2) work hard in assisting all residents with their daily needs. LPA observed residents (R2, R3, R4, R5, R6) were odor free, clean and well-groomed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that facility staff fail to assist residents with incontinence care is unsubstantiated.

Allegation: Insufficient staffing or lack of supervision

During investigation, LPA interviewed residents (R2, R6) who stated staff are always there to assist them with their daily needs and would answer the call button when used. R2 stated staff work very hard in helping residents daily (AM, PM and night) and met her needs. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that facility has insufficient staffing or lack of supervision is unsubstantiated.

Exit interview conducted and a copy of this report provided.