Complaint Investigation Report

On the allegations F acility does not have staff on duty at night and Staff does not ensure resident is provided drinking water the following was found:

LPAs reviewed camera footage available at the facility for the month of September focusing on the night hours. LPAs observed staff on camera providing care/supervision at night. LPAs reviewed the staff roster along with their schedule and observed that there is at least one staff available on call at night for each night of the week. Therefore the allegation of Facility does not have staff on duty at night is UNSUBSTANTIATED .

LPAs also toured the kitchen and observed water bottles available in the pantry as well as cold water from a Britta pitcher available in the refrigerator. Facility states that they primarily utilize the pitcher water offered to residents in a glass. LPAs interviewed S2, Administrator, and Backup Administrator who all confirmed that water is available for all residents. S2 and Administrator states that R1 declines the facilities water and insists on drinking the water that they purchased for themselves. Therefore the allegation of Staff does not ensure resident is provided drinking water is UNSUBSTANTIATED .

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED .

No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.