Complaint Investigation Report

Based on information obtained, R1 is being charged more than the agreed amount and check was deposited without providing an invoice. On 4/7/23, LPA reviewed R1's admission agreement and confirmed that the amount R1 is being charged is consistent with the admission agreement signed by R1's conservator. During record review, LPA observed a check was issued on 6/7/2019 to the facility for the balance due for 7/1/2019 plus the previous unpaid balance from 2/15/2019 to 5/31/2019.

Allegation: Staff are not meeting the needs of the resident

LPA interviewed R2 and R3 and both residents stated staff are meeting their needs. LPA attempted to interview R1 and LPA was unable to obtain additional information.

Allegation: Staff are not allowing the family to visit the resident

Based on record review, LPA observed a communication between facility and R1's conservator revealing that facility is not required to inform R1's conservator of visitation by F1 as of 4/15/2022. W1 confirmed that the facility was to notify R1's conservator prior to allowing visitors to visit R1.

Allegation: Staff attempted to take clothing from a family member of the resident

Based on interview with 3 staff, 3 of 3 staff stated that any excess clothes that R1 does not wear is stored in R1's luggage. LPA interviewed 2 residents and 2 of 2 residents stated they have not had any issues of items missing.

Allegation: Staff are over medicating the resident

Based on information obtained, resident is being over medicated and there is no doctor's order for R1's medications. Based on record review, LPA observed a doctor's order for R1's medications on file.

Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted and a copy of this report provided to Administrator.