Complaint Investigation Report

On 12/24/2022, the responsible person was sick and not available the residents did not know who to contact for questions. This created confusion and the facility was without leadership for that weekend, however, the staff worked with the Medtechs to maintain the facility until the morning of 12/26/2022. Based on this information the Administrator was not present and the DRP was out sick. This incident was addressed by the facility and they have updated the DRP to included an additional person in the vent that the other is unavailable.

Based on records reviewed and interviews with residents and the Administrator the facility experienced heavy rain which caused several leaks at the facility. The facility reached out to contractors to assist in repairing the leaks on the fourth floor and the second floor. The facility has attempted to relocate the residents affected by the leaks to other areas. Some agreed to move and others decided to stay in their rooms while waiting for the repairs to be made.

Based on the information reviewed and interviews conducted the Department has determined that the allegations are unsubstantiated.

A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.