Complaint Investigation Report

found to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or were valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. Theis LPA witnessed the resident interacting with staff and the representative of this Department in a manner that indicated the resident was comfortable (not fearful) and friendly. The resident smiled, conversed, and was provided the opportunity to share any concerns. It was learned during the interview process that the resident was not happy about complying with the new limitations brought about by their transition into the memory care area of the facility. There were incidents when the resident did not comply and difficult conversations took place regarding whether Foothill Village could meet the resident's needs. Although these conversations may have been uncomfortable for those involved, they were not disrespectful.

There were no deficiencies observed or cited during this visit.