Facility Evaluation Report

01/29/2026 12:10 PM Licensing Program Analyst Rebecca Knight conducted an unannounced case management visit and met with and Michaela Zoggas Resident Care Coordinator.

On 01/20/2026 the department received notification that families had been trying to contact their relatives who live at the facility but no one was answering the phone at the facility. LPA Knight called the facility phone number. No answer and the voice mailbox was full. LPA was unable to leave a message. LPA contacted administrator Bailey Mangone on their mobile phone and informed her of the situation. The administrator later confirmed that the front desk phone could not be heard back in memory care when it rang and the cell reception was not working in memory care.

Based on interviews and evidence obtained during the investigation, the preponderance of evidence standard has been met, therefore, and the allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22), is being cited on the attached LIC809D. Appeal rights were provided. Exit interview was conducted and the report was provided to Michaela Zoggas - Resident Care Coordinator.