Complaint Investigation Report

Facility is not providing adequate supply of laundry detergent to meet resident laundry needs. - SUBSTANTIATED

It was reported that the laundry room was stacked high with laundry and they didn’t have any laundry detergent.

LPA reviewed an Instacart delivery receipt dated 08/31/2024 3:28 PM for Tide laundry detergent for a cost of $90.17.

3 of 4 staff stated that they did run out of laundry detergent, the laundry did pile up, but the administrator had detergent delivered. 1 of 4 staff stated that they still had detergent but the new staff did not understand how to use the dispenser.

Administrator stated Staff called me and said they were going to run out. I had sent someone to the laundry mat to do the sheets. I had detergent delivered via Insta cart the same day from Costco, they did not run out they said they still had some.

It was determined that the facility did run out of laundry detergent and as a result the laundry was piled up in the laundry room. This allegation is substantiated.

Based on interviews and evidence obtained during the investigation, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22), is being cited on the attached LIC9099D. Appeal rights were provided. Exit interview conducted and a copy of the report was provided to administrator Stacey Baxter.