Complaint Investigation Report

Residents are spoken to in an inappropriate manner. – SUBSTANTIATED

It was reported that staff have heard and seen Staff 4 (S4) yelling at residents.

Three staff stated they have witnessed S4 yelling at residents. Staff stated that S4 was subsequently terminated.

It was determined that Staff 4 yelled at a resident and was terminated.

Based on interviews and evidence obtained during the investigation, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22), is being cited on the attached LIC9099D. Appeal rights were provided. Exit interview conducted and a copy of the report was provided to COO Diania Bingham.