Complaint Investigation Report

Upon the Department's arrival at approximately 9:45 AM, LPA observed a sign on the front door of the facility that read "No visitors at this time due to Covid. Exceptions are Medical Personnel Only." LPA attempted to open the door to the entrance of the facility and it was locked. LPA utilized the door bell to summon staff.

Staff interviews revealed that residents have not been allowed to have visitors since 6/24/2022. Staff were also instructed that if families wanted to take residents out of the facility they weren't allowed to bring them back. Residents have only been permitted to have visitation through windows. While the LPA was on site the facility received a call from a family member stating they received a call that medications were delivered but no one was answering the door so they were left outside. Staff then went outside and retrieved the residents medication.

Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.

The following deficiencies were cited per Title 22 of the California Code of Regulation (See LIC 9099D). Appeal Rights were explained and provided to the facility representative listed above and an Exit Interview was conducted. If any of the cited deficiencies are not corrected by the noted due dates; civil penalties may be assessed.