Complaint Investigation Report

During the investigation process, it was reported by nearly all staff that currently the facility has an insect and mice infestation. It was stated that mice are seen in resident rooms, hallways, the dining room, and maintenance room. It was reported that cockroaches have been seen throughout the facility and especially in the upper kitchen area. The administrator reported that the facility is using Orkin Pest Control in an effort to eliminate the cockroaches and mice; however, it does not appear to be having an effect.

Serious health issues can arise with residents in care due to disease carrying roaches and mice. The administrator shall seek an alternative method to eradicate roaches and mice. LPA Gurriere and the administrator will discuss alternative methods.

Based on investigation observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be Substantiated . California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.