Complaint Investigation Report

045002773-12-8-2022-25-AS-TORZ-CM33QH-20221212172711

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CHICO - RESIDENTIAL , 520 COHASSET RD., STE. 170

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/07/2022 and conducted by Evaluator Kerry Hiratsuka

COMPLAINT CONTROL NUMBER: 25-AS-20221007091952

Call light system malfunctioning. Lights go off but audio alert is not working.

LPA Hiratsuka, conducted the investigation into the allegations above. LPA wore a surgical mask during visit and observed all staff wearing surgical masks.

LPA Hiratsuka investigated the allegations: Call light system malfunctioning. Lights go off but audio alert is not working.

LPA interviewed multiple staff. Some stated it was working with no issues and some stated it was working but the switch was backwards. The ones who stated it wasn't working properly stated it was only for a very short time and there hasn't been any issues since. LPA cannot prove or disprove because there are several different version of events.

LPA cannot prove or disprove the allegation. The above is unsubstantiated.