Facility Evaluation Report

10/22/2024 09:30 AM An informal office meeting was held via TEAMS. Attendees included licensee Nora Serrano, Licensing Program Manager (LPM) Lauren Crocker and Licensing Program Analyst (LPA) Rebecca Knight.

Steps the licensee has taken to ensure that staff understand they have to call 911 so the client can be assessed for injury after a client has a fall.

Steps the licensee has taken to ensure that staff understand they have to call 911 so the client can be assessed if they complain of pain or discomfort.

In order to to ensure that staff understand they have to call 911 so the client can be assessed for injury after a client has a fall the licensee had a staff meeting and emphasized that staff need to call 911 no matter what If a client complains of pain or discomfort or had a fall. Licensee will ensure at shift change there is a continuation of care to the next shift so staff are aware of the current status of the clients.

LPM suggested that staff should call 911 if the resident has a history of falls.

LPM encouraged licensee too make sure staff are not burned out. To make sure that the staff is a good personality fit to work with the client. To find staff strengths to where it is not going to impact the facility negatively.