Complaint Investigation Report

Staff did not treat resident with dignity and respect. – UNSUBSTANTIATED

It was reported that staff are verbally abusive and "threatening" toward a client.

Staff stated that C1 complained mainly because staff didn’t allow C1 the freedom to leave the facility without a conservator or someone with her. Recently C1 received approval from their conservator to take walks down the street but C1 had to sign out and let staff know they were leaving.

Administrator stated that C1 would get upset when they had to report her to behavioral health. C1 felt slighted and thought staff were “out to get” them. C1 started cheeking their meds and then refusing them, then their erratic behavior started.

It was determined that staff are not threatening nor abusive to C1. C1 had recently started refusing their medications and this affected their perception of their interactions with staff. This allegation is unsubstantiated.

Staff did not keep the facility clean and sanitary. – UNSUBSTANTIATED

It was reported that staff do not keep the facility clean. The RP states the toilets are not kept clean.

LPA reviewed the list of client chores that is located in the common area.

Staff stated the toilets are cleaned daily and the clients are responsible for this chore but if they don’t get it done staff does it.

Administrator stated the toilets are generally cleaned a couple of times each day. All of the clients have chores and they clean in the mornings, staff prompts the clients to do their chores. Staff checks everything and if there are extra chores the staff do them. There is one client who leaves a mess in the bathroom. All the chores are checked by staff. The clients do the chores because they are building life skills.

It was determined that the clients are responsible for completing chores with support from staff. If a chore is not completed the staff will complete the chore. This allegation is unsubstantiated.