Complaint Investigation Report

Not enough staff to meet the needs of the residents - UNSUBSTANTIATED

It was reported that there are not enough staff to care for the residents.

Document review of staffing schedules revealed that on the assisted living side of the facility the facility is staffing 2 PCA’s with one Med Tech working both the assisted Living and Expressions sides of the facility. In December 2023 the facility increased their staffing to 2 PCA’s and 1 Med Tech who works exclusively in the assisted living side of the building.

Resident interviews revealed that some residents think there are not enough staff and some think there are enough staff.

During staff interviews it was learned that staff do call out, and when staff call out administration places telephone calls, sends text and group chat with all employees and requests coverage.

Executive Director stated when staff call out they replace them with other staff.

It was determined that due to low resident census on the assisted living side of the facility, the facility was staffing 2 PCA’s with 1 Med Tech working both the assisted living and memory care portions of the facility. The facility has recently increased staffing so assisted living has their own Med Tech separate from memory care. This allegation is unsubstantiated.