Facility Evaluation Report

05/09/2024 02:00 PM Licensing Program Analyst Rebecca Knight conducted an unannounced case management visit and met with administrator Sonya Gonzales. Today’s visit is regarding misleading marketing language that is included on the company’s website.

The website includes the following language: Our dedication to the health and well-being of our residents was recognized when the state of California awarded us a prestigious deficiency-free rating in 2021 and 2023.

LPA informed administrator that this language is misleading. Community Care Licensing (CCLD) does not “award deficiency free ratings” to any facility. CCLD inspects each facility annually and issues the results with deficiencies or without deficiencies depending on the results of the inspection.

LPA suggests that the company edit the misleading language on the company website.

No deficiencies were cited as a result of today’s visit.