Complaint Investigation Report

It was reported that the facility wifi / internet has not been functioning since 08/11/2025. LPA confirmed this with the ED. ED stated that the company had changed IT vendors and the previous vendor shut down the internet services before the current provider had completed installation. During the period that the internet service has not been functioning the facility has placed hot spots for the residents to use to access the internet. These hot spots are secured using an authenticator to ensure privacy. Staff were using their personal hot spots until 08/27/2025 when the facility placed additional hot spots for the staff to use. The personal staff hot spots were also secured by the company authenticator to ensure security.

It was reported that the carpet in the memory care unit and assisted living common areas is stained and dirty. LPA observed the carpets memory care unit and assisted living common areas to be stained and dirty.

It was reported that the fence that surrounds the garden in the memory care unit is in disrepair. LPA observed multiple areas of the fence that have broken fence boards, areas where the fence is leaning, and large gaps at the bottom of the fence.

All of these physical plant violations are substantiated.

Based on interviews and evidence obtained during the investigation, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22), is being cited on the attached LIC9099D. Appeal rights were provided. Exit interview conducted and a copy of the report was provided to Executive Director April Kale.