Complaint Investigation Report

Care is not being provided timely due to low staffing - SUBSTANTIATED

It was reported that the facility has low staffing especially at night and weekends. Only 1 caregiver on several occasions in the assisted living side and care is significantly affected.

LPA reviewed the staffing schedule for the dates of 3/29/2024 through 04/02/2024 and found that during the NOC shift on 04/01/2024 and 04/02/2024 there was one med tech on the assisted living side and 1 PCA on the memory care side of the facility.

Staff stated that residents do not wait a long time for toileting assistance.

Resident interviews revealed that sometimes caregivers are other places and they understand but sometimes it takes too long.

It was determined on 04/01/2024 and 04/02/2024 during the NOC shift there was one med tech on the assisted living side and 1 PCA on the memory care side of the facility. This is inadequate staffing to ensure proper care and supervision of all residents. This allegation is substantiated.