Complaint Investigation Report

Licensee does not adequately staff facility to meet resident needs - UNSUBSTANTIATED

It was reported that management took away one of the staff during the NOC shift so now there is only one staff for memory care and one staff for assisted living. Assisted living has several residents who are two person transfers and NOC staff are unable to assist them now.

LPA reviewed NOC staffing schedules for the dates of 03/01/2024 through 03/08/2024. The facility consistently had 3 staff on duty for the NOC shift with a combination of med techs and PCAs that provide care to both sides of the building. Med Techs also provide care to residents. This provides enough staffing to assist with two-person transfers during the NOC shift since most residents are sleeping during these hours.

Residents that were interviewed had no complaints about NOC staffing and said they had not had any problems but said the facility could use more staff.

Staff interviews revealed that the facility was staffing the NOC shift with one PCA on the assisted living side and one Med Tech/PCA on the memory care side. The facility recently increased NOC staffing to one Med Tech for both sides with a PCA on the memory care side and another PCA on the assisted living side.

Administrator stated On the NOC shift we have 1 med tech that goes between the two sides that serve as a med tech and a PCA, and 1 PCA for assisted living primarily. If Expressions needs help the MT/PCA goes over to help. The facility does adjust staffing to meet resident needs when required.

It was determined that current staffing levels are suitable for the NOC shift. This allegation is unsubstantiated.