Complaint Investigation Report

Facility is not equipped with hand hygiene supplies for staff and clients' use. - UNSUBSTANTIATED

LPA toured the facility and inspected the kitchen sink and two bathroom sinks. LPA observed soap at the kitchen sink and in one bathroom. One bathroom did not have hand soap available on the counter. Staff immediately placed an unopen hand soap in this bathroom and placed a bottle of hand sanitizer in both bathrooms. LPA observed supply cabinet that contained extra hand soap and hand sanitizer. Staff confirmed that all staff have the key available to them and can access all supplies. There were no paper towels located in either bathroom or the kitchen sink.

Staff stated that they just ran out of paper towels on 07/23/2025. Administrator stated that the facility placed an order for paper towels a week ago but Amazon has not yet delivered them. Administrator stated they will send a supply of paper towels to the facility by noon today. Paper towels were deliverd to the facility during the visit at 11:30 AM. No deficiencies.

Facility does not have adequate supply of pots and pans. - UNSUBSTANTIATED

LPA inspected supply of pots and pans and observed two sauce pans, three frying pans, 1 skillet, four cookie sheets, two Pyrex baking dishes, 1 very large pot, one large pot, and various other utensils, and cooking apparatus. No deficiencies.

This agency has investigated the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED. No deficiencies cited. Exit interview conducted and a copy of the report was provided to administrator Jessie Boothe.