Complaint Investigation Report

Staff are not keeping facility at a comfortable temperature. - SUBSTANTIATED

It was reported that the 2nd and 3rd floors of the facility are hot and not a comfortable temperature.

On the day of LPA visit 08/09/2023 The Weather Channel website recorded a high temperature of 93 degrees F in Oroville CA. LPA measured room temperature in dining room (second floor) at 77 degrees F. LPA measured room temperature in activity room (third floor) at 77 degrees F. LPA observed that new air conditioning ceiling units had been installed in the kitchen and anteroom just outside of the kitchen. These units were non-operational at the time of the visit but an installation / repair crew was on site trouble shooting an issue with the units leaking after installation. LPA observed air conditioning window unit installed and operating in dining room window and a large swamp cooler was operating in the kitchen.

LPA reviewed a quote from Grimes Heating and Air Conditioning dated 08/08/2023 which reflected the price for purchase and installation of two Seer Heat Pump Split Systems.

During staff interviews it was learned that the facility was in the process of replacing air conditioning units in the kitchen. The dining room temperature is connected to the two air conditioners that were replaced in the kitchen. Prior to that the facility had two window a/c units in the dining room and installed swamp coolers and portable air conditioning units in the kitchen.

Resident interviews revealed that the facility put in a new air conditioner in the dining room and kitchen, and it took a long time to replace the air conditioning units in the kitchen.