Complaint Investigation Report

045001495-7-28-2022-25-AS-LMUZ-CH5UYD-20220809155946

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 520 COHASSET RD., STE. 170

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/21/2022 and conducted by Evaluator Jaclyn Avila

COMPLAINT CONTROL NUMBER: 25-AS-20220721100304

The Department met with Amy Cook, Administrator unannounced regarding the allegation above. Licensing Program Analyst (LPA) Jaclyn Avila completed the required COVID-19 testing protocols, and a daily self-screening questionnaire for symptoms of COVID 19 infection to affirm no COVID-19 related symptoms. LPA Avila ensured that hand sanitizer was applied before entering the facility and the following Personal Protective Equipment (PPE) was worn: N95.

On 7/5/2022, this Department conducted an investigation and cited the facility due to the air conditioner not working. The POC for the citation was to bring in a portable AC until the air conditioner could be fixed. The Licensee agreed. The AC was fixed on July 22nd, 2022. The reported temperature was 85 degrees F which is within regulation. Licensee agrees to maintain the temperature not only within Regulation but at a temperature that is comfortable for the clients. Licensee agrees to make adjustments to meet the comfort levels of the clients.Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED Although the allegation is substantiated no citation will be issued due to the licensee being previously cited on 7/5/2022 and due to the Licensee activily working on fixing the unit.