Complaint Investigation Report

2. LPA interviewed resident and a couple of staff. Resident stated there's no issue with care but the catheter has leaked a couple of times and came apart a couple of times. Staff stated resident wears a catheter and has a habit of disconnecting it. LPA cannot determine if the staff are not monitoring the resident enough to prevent the catheter issues.

3. The resident has a wheelchair and the complainant stated there have been several times that things were put on the wheelchair preventing the resident from using it. LPA interviewed resident and the resident stated they have had no issues with the chair not being available. Staff stated that things have been found on the chair and the resident has told them to put things on there as well. LPA cannot prove or disprove the issue because each side has their own version of events.

Due to the information gathered, LPA cannot determine the allegations 1. Staff did not seek timely medical care for resident in care; 2. Staff did not provide proper incontinence care to resident in care; 3. Resident's mobility device are not readily accessible to resident in care.. LPA finds allegation to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are unsubstantiated.