Complaint Investigation Report

During a review of facility care notes, LPA observed that on Friday, July 12, 2024, and Wednesday, July 17, 2024, the bathing was not documented as being completed with no proof that the resident ever denied those showers. Furthermore, On October 23, 2024, LPA conducted an interview with the Administrator via email and learned that the facility has no corroborating evidence to support that the resident denied the showers during said dates (See LIC 9099D) . LPA educated the Administrator on the importance of ensuring that Care and Supervision are being given to all residents in care at the facility as outlined in Title 22 Regulation and Health and Safety Code §1569.2 .

Deficiencies cited from the Health and Safety Code. Appeal rights were provided. Failure to correct the deficiency and/or repeat deficiencies within a 12-month period may result in Civil Penalties. Exit interview was conducted, and a copy of this report was signed and given to the Resident Services Director along with Appeal Rights.