Complaint Investigation Report

Allegation: Staff left residents in a soiled diaper for a long period of time.

It was alleged that staff left a resident in soiled undergarments for an unknown, extended, period. LPA interviewed 4 staff members via telephone who all stated residents are changed as soon as possible. Staff reported there are several residents in the facility who are incontinent and require regular toileting care. Staff also reported there are a few residents who may become confused or combative when staff attempt to assist with toileting needs. Staff explained that because of this behavior, there are times when staff may need to allow a brief period when staff need to call for assistance or request a “change of face” for the resident by having a different staff member assist, however, no resident is left in soiled undergarments very long.

On April 18, 2025, LPA attempted to interview three residents at the facility but was unsuccessful.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted and a copy of this report was provided to RCC, via email.