Complaint Investigation Report

Although the signal system was not in working order, at no fault of the facility, it was reported that staff were instructed to complete 30-minute checks on all residents for the duration of the outage. It was stated by staff that the residents’ needs were met in a timely manner.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.

An exit interview was conducted. A copy of the report was provided to the executive director, Scott Blow.