Complaint Investigation Report

045000644-10-4-2022-25-AS-LMUZ-CJXP33-20221006105651

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CHICO - RESIDENTIAL , 520 COHASSET RD., STE. 170

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/14/2022 and conducted by Evaluator Jaclyn Avila

COMPLAINT CONTROL NUMBER: 25-AS-20220714155014

Facility does not have sufficient staffing to meet resident needs

On 10/4/2022, Licensing Program Analyst (LPA) Jaclyn Avila conducted an unannounced complaint investigation visit regarding the above allegations and met with Current Executive Director Eric Perry. Prior to initiating the complaint visit, LPA completed required COVID-19 testing protocols, and a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms. LPA ensured they applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: N95

The above allegation came in during an active investigation of complaint 25-AS-20220222153457 and is addressed in the findings of complaint 25-AS-20220222153457.

Based on the Departments observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), is being cited on the LIC 9099D page for complaint 25-AS-20220222153457.