Complaint Investigation Report

044700005-9-18-2025-47-HC-WSCT-DLVSMV-20250926140031

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/09/2025 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20250909082053

Home Care Aide (HCA) was sorting and organizing medication.

Home Care Services Branch (HCSB), Enforcement Analyst (EA) Megan Vigil arrived at the location of the Home Care Organization (HCO) to conduct a complaint investigation. EA was greeted by Licensee Kaliahna Tripp.

During the course of the investigation, payroll and scheduling records were reviewed. It was determined that the incident was addressed and corrective action was taken with the Home Care Aide (HCA). The Licensee demonstrated several methods of informing caregivers of prohibited services, including training upon hire, written notifications, and system reminders when clocking in and out for shifts. The Licensee advised the EA that a supplemental training will be provided to all HCAs, and a procedure will be created to ensure caregivers communicate situations to office staff for review.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted. A copy of the 9099 and appeal rights were provided.