Complaint Investigation Report

Parties discussed the issue with the Long Term Care Ombudsman who advise that the POA did not have the power to restrict calls. R1 was allowed a Zoom call with the previously restricted family member the following day.

As a result of this investigation, LPA finds allegation to be (S) Substantiated - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The following deficiencies were cited on 9099-D, per Title 22 Regulations, Division 6. (A)This poses an immediate Health and Safety risk to clients/residents in care. (B) This poses a potential Health and Safety risk, or personal rights violation, to clients/residents in care.

Report reviewed with Director . Copy of this report and appeal rights provided.