Complaint Investigation Report

Video recordings, photos and statements showed that S1-S10 participated in a “private” group SnapChat where photos and or videos were shared among the group of staff of R1- R10. Residents and their responsible parties were not afforded privacy whereby informed consent was not given for the photos to be shared.

When informed of the occurrence when the complaint was opened, the Director took appropriate actions to stop the use of the photo site, took disciplinary actions as appropriate with those staff involved and provided staff training to all staff regarding resident rights and program policies.

During the Director’s investigation, S6 stated to the Director that S6 would not always wear their required surgical mask in violation of State guidelines and program policy.

The facility reviewed and modified their staff sign in procedures to reinforce the policy requiring use of masks.

As a result of this investigation, LPA finds allegation to be (S) Substantiated - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The following deficiencies were cited on 9099-D, per Title 22 Regulations, Division 6. (A)This poses an immediate Health and Safety risk to clients/residents in care. (B) This poses a potential Health and Safety risk, or personal rights violation, to clients/residents in care.

Report reviewed with . Copy of this report and appeal rights provided.