Complaint Investigation Report

Licensee/Administrator, Jon, acknowledged that there is no facility phone—either landline or mobile—available on the premises at all times. However, Jon confirmed that he provides a phone for each of the residents, covering a portion of their phone bills while residents contribute the remainder. Jon stated that callers can reach him directly through his personal cellphone.

Based on the interviews and the information gathered, it was found that the facility does not have a dedicated landline or facility phone. Therefore, the allegation that the facility does not have a phone on premises is SUBSTANTIATED.

A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the standard has been met.

Deficiencies cited, per Title 22 Regulations. An exit interview was conducted with ___ and plan of correction was discuss. A copy of this report and appeal rights were provided to facility.