Complaint Investigation Report

Similarly, a June 15, 2025 email from the former staff reported that the dryer was not heating. The Licensee responded the next day, stating that repair was scheduled, which were completed on June 19, 2025, as verified by an invoice.

During interviews, client stated that the circuit breaker issue made the gym equipment unusable for approximately two weeks. Another client confirmed the same issue for the equipment and added that the issue has since been resolved. Same client also reported a loose bed headboard, which was fixed after notifying the Licensee.

During a facility observation conducted on July 10, 2025, the LPA observed a square opening above the laundry closet with exposed wiring. However, the opening was located high on the wall and out of reach of clients, and there was no indication that the wire was hazardous. Cosmetic issues were also observed, such as a stained carpet in the upstairs hallway, a wall near the downstairs thermostat that needed touch-up paint, and a broken toilet paper holder in the upstairs bathroom. A freestanding toilet paper holder was in place, and advisories were issued to the Licensee to replace or remove the broken fixture and consider cleaning the carpet and painting the wall.

While these findings demonstrate isolated maintenance needs, they do not rise to the level of the facility being in disrepair. Therefore, the allegation is UNSUBSTANTIATED.

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The investigation into the allegation that facility is not being maintained consisted of interviews and record reviews.

A review of records shows monthly yard maintenance by Yard Maintenance Company, with invoices dated 5/3/2025, 6/2/2025, and 7/2/2025 for services provided in April, May, and June 2025. Each invoice indicates maintenance was performed at least monthly. In addition, an email dated June 26, 2025, from the former staff to the Licensee reported two non-working exercise machines and thawing food in a freezer, both related to an outlet issue in the workout room. A follow-up text from the Licensee later that day confirmed receipt of the concern and that a repair company was scheduled to repair the issue the following day. A service invoice from the repair company dated 7/14/2025 confirmed the outlet repair was completed at a cost of $300. In a separate matter, an email dated June 15, 2025, indicated the facility’s dryer had stopped working. The Licensee responded on June 16, 2025, confirming that a repair company would perform the repair, which was completed on June 19, 2025, as documented in an invoice showing diagnostic, cleaning, and repair services totaling $349.42. {con't to 9099-C}