Complaint Investigation Report

Another resident recalled an incident involving a gas leak at the facility, during which an emergency evacuation took place and the fire department responded. Resident stated that during the evacuation, one staff member, identified as S2 raised their voice and described it as yelling. Resident confirmed that no other staff yelled that day, and stated that staff do not regularly yell at residents.

Through interview and record review, S1 reported that he conducted an internal investigation into the incident. S1 interviewed staff member (S2) who was present during an emergency incident and found no evidence that S2 yelled at residents during the evacuation. However, S1 acknowledged that he did not interview S3, as S1 was not aware S3 was involved in the allegation.

While one resident reported that a staff member raised their voice during an emergency situation, there is insufficient evidence to confirm that the staff conducted inappropriate yelling or that it occurred in a manner inconsistent with emergency response protocols. No other residents reported similar concerns, and staff interviews and records did not support the allegation.

Based on the information gathered, the allegation that a staff member yelled at a resident is UNSUBSTANTIATED.

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Allegation - Facility does not have sufficient food supply:

The investigation into this allegation consisted of interviews, observations, and record reviews.

Resident reported that there is always food available at the facility. It was explained that if food items ever run out, both staff and residents collaboratively make a list of necessary items to be purchased during the next grocery day. Furthermore, alternative food options are always available if a specific food item is out of stock. Additionally, resident stated that food preparation is based on the preferences of the residents.