Complaint Investigation Report

Meal services are supplied to 61 residents, from a staff of 3-5, one to two chefs and 2-4 handlers. The kitchen is in some state of renovation where potentialy inedible or toxic matierals might enter the food during preperation. LPA observed work being done durring the lunch and service, with contractors bringing matierials into the work area through the food prep area. LPA observed the dinner meal service was not provided as described on the menu(forgotten marinara sauce for a raviolli dish), which resulted in some substantial nutrient and calorie content loss. Kitchen staff recive a lot of complaints about all meal services, LPA provided guideance that there seems to be bottlenecks coming from hardware and staffing limitations ( in the dinner service specificly with 1 chef, 2 handlers) in the capacity to great deal of difficulty in providing 61 meals, request handling for alternate menu items, adjustments for perscriptive diets, ect.

Based on LPAs observations, interviews, observations, and record reviews which were conducted the preponderance of evidence standard has been met, therefore the above allegation(s) are found to be SUBSTANTIATED.

Per title 22 citations were issued, on a following D Page. Appeal rights were provided. An exit interview was conducted, and a copy of the report was read and given to the administrator.