Complaint Investigation Report

During Investigation, on 5/27/2026 and 7/1/2026, LPA toured the facility inside and out, including bedrooms, bathroom, living room, kitchen, dining area, garage and outside area. LPA observed drill bits and screwdriver bits in the upstairs restroom unlocked. LPA also observed Ez Patch Spackling Compound, Paint and Joint Compound unlocked in the downstairs restroom. LPA observed WD Spray, Clorox bleach and detergent unlocked in the garage.

Allegation: Staff do not ensure the facility is free of mold

During Investigation, on 3/27/2026, 5/27/2026 and 7/1/2026, LPA toured the facilities resident bathrooms and LPA observed mold in the resident showers, bathtubs, and around the bottom of the toilets. Interview with staff revealed that there is mold in the residents restrooms in the showers, bathtubs and around the toilets. Staff stated that they clean everyday but it is difficult to remove the mold.

Allegation: Staff do not ensure the facility is in good repair

During Investigation, on 3/27/2026, 5/27/2026 and 7/1/2026, LPA toured the facility inside and out, including bedrooms, bathroom, living room, kitchen, dining area, garage and outside area. LPA observed that the facility is currently under a construction plan to repair some items in the facility. LPA reviewed the construction contract and timeline and observed that there is no concrete deadline of completion. LPA observed that the construction contract they received from the facility is dated 9/25/2024. LPA observed that some of the items on the contract have not been completed. LPA observed that the light bulbs upstairs are damaged and not operable.