Complaint Investigation Report

LPA's Interview conducted with Redwood Quality Assurance Specialist, along with a review of facility records, confirmed that the facility’s internal investigation had documented an instance of staff sleeping on the couch during NOC shift on 04/21/2025. Based on the information obtained during the investigation, there is sufficient evidence to support the allegation. Therefore, the allegation that "staff were sleeping in common areas during the NOC shift" is Substantiated at this time.

Pursuant to Title 22, California Code of Regulations and/or CA Health and Safety Code, the following deficiency was cited (refer to LIC 9099-D.) Administrator was informed that failure to correct the deficiency may result in civil penalties.

Exit interview conducted, appeal rights discussed and a copy of this report and appeal rights were provided.