Complaint Investigation Report

control, including weekly service. LPA did observe the monthly invoice as well as outdoor rodent traps around the south/southwest side of the facility property. Additionally, staff have provided sticky traps for client use. One sticky trap found during the facility tour contained a deceased rodent. Additionally, LPA and facility staff observed many holes in facility walls and floors throughout the buildings where rodents can enter the client rooms. Based on observation and interview, the allegations that "staff are not properly addressing pest infestation in facility" and " Staff did not safeguard resident’s belongings" are deemed SUBSTANTIATED at this time.

Pursuant to Title 22 Division 6 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D):

Exit interview was conducted. Today's reports and appeal rights were reviewed with facility staff and LPA provided a copy during the visit.