Complaint Investigation Report

561702356-11-9-2022-29-AS-DPEA-CNKQ3N-20230130104857

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/03/2022 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 29-AS-20221103145142

Staff do not adequately manage client's behaviors

Licensing Program Analyst (LPA) Zabel Chochian conducted a complaint visit regarding above allegation. Upon arrival LPA met with Staff Marshall Sanjuan. Administrator was contacted by staff.

Beginning at 12pm LPA and staff toured the facility and interviewed random clients. LPA met with Administrator and discussed incident report dated 10/23/2022. Client #1 (C1) reported to staff that Client #2 tried to hit C1. Incident was reported to Administrator. Staff reported that C2 may be under the influence of an unknown substance. In discussing the incident with Administrator it was revealed that they are aware of C2's behavior and it has been an ongoing issue/concern. Administrator expressed that he has discussed C2's behavioral issues with Case Manager however it is still ongoing. Administrator stated it is difficult to manage clients behaviors and enforce house rules.

Based on the information gathered allegation is deemed substantiated at this time.

Following deficiencies issued and cited from the California Code of Regulations, Title 22 and California Health and Safety Code. Exit interview conducted. Copy of report provide to Administrator by email 11/9/22.