Complaint Investigation Report

Regarding the allegation: Facility staff do not keep residents’ rooms free from bed bugs. On 12/01/2025, the Department received a complaint alleging that client rooms had bed bugs. Interviews conducted with the Administrator and staff revealed bedbugs were observed in two (2) rooms. The Administrator explained that once he was made aware of the bed bugs, he contacted Dash Pest Control company. The Administrator stated that Dash Pest Control conducts monthly pest control services for all the buildings at the facility. The Administrator explained that starting on December 1st and December 2nd, Dash Pest Control started treating each building for bed bugs. The Administrator explained that the clients affected received new mattresses and cleaned bed sheets. During today’s visit, the LPA observed Dash Pest Control treating the main building for bed bugs. Interviews with staff reported that when cleaning rooms, they also inspect for bed bug activity. Additionally, during today’s visit the LPA observed Client #1 (C1) with bed bug bites on C1’s hands. Based on the information provided by interviews, observations and record review, the preponderance of evidence standard has been met, therefore the above allegation is deemed Substantiated at this time.

Pursuant to Title 22 Division 6 of the CA Code of Regulations, the following deficiency was cited (refer to LIC 9099-D).

Exit interview conducted. The Administrator authorized staff Romeo Sapida to sign the report. A copy of the report and appeal rights were provided.