Complaint Investigation Report

At 10:32 a.m. LPA conducted a brief tour of randomly selected client rooms. LPA observed in building number two the rooms were not clean, there were holes in the walls in both rooms, one of the bathrooms had two holes covered by plywood behind the toilet. The floor in that room around the covered holes was dirty and one of the holes was not completely covered by the plywood. The hole did not lead to the outside but it did expose the wall cavity. The rug in that room was also dirty. There were holes on the entry door to the other room and there was a large hole by one of the beds. These holes were caused by the client who stays in that room. LPA also observed cigarette butts on the floor in that room.

This facility is undergoing construction remodeling of all buildings. The remodel/rehab includes electric, plumbing, bathroom fixtures, tile, flooring, kitchen, and roof. These improvements are in phases to ensure as little displacement of clients as possible. There are empty rooms available if clients need to temporarily move from their room.

Based on observations, the above noted allegations are deemed SUBSTANTIATED at this time.

Pursuant to Title 22 Division 6 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D):

Exit interview was conducted. Today's report and appeal rights were reviewed with administrator and a copy of the report was provided.