Complaint Investigation Report

Regarding the allegation: 1.) Staff does not ensure facility is free of pests. It was alleged that the facility has rats on the premise. Interview conducted with Administrator Assistant revealed that the facility does not have rats, however four (4) resident rooms currently have bed bugs. The Administrator Assistant explained that the rooms are being treated and provided the LPA with pest control invoice for the last three (3) months. The Administrator stated that they will continue to treat the resident rooms for bed bugs. Based on interviews, the preponderance of evidence standard has been met, therefore the above allegation is deemed Substantiated.

Pursuant to Title 22, CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D).

Exit interview conducted. A copy of the report and appeal rights were provided.