Complaint Investigation Report

Administrator Jarmon stated there is not a limit on shower usage, not a limit on restroom usage and not a limit on hot water usage; however, there are other residents to account for. We have had meeting with the residents and talk to them about being courteous regarding shower usage and time in the shower. But I have not limited them or set rules for them. Same goes with the hot water. It is not a limit set for them to use the hot water, but because we are in a small home and 5 people live here, the hot water can be used up quickly. I just remind all residents not to use up all the hot water.

On 01/27/2022 starting at 03:50 p.m. and on 07/07/2023 starting at 3:46 p.m., interview with residents revealed that there is not a limit on the restroom usage, no limit on the showers and no limit to the hot water they can use. Additionally, residents stated when R1 was living at the home, there was problems with the hot water due to R1 taking longer than normal showers, up to 3 hours. Moreover, residents added that although R1 was the resident causing the problems regarding hot water, Administrator Jarmon never set rules or limits on the hot water. Additionally, residents confirmed that Administrator Jarmon had various meetings with all the resident to remind them to be courteous of the amount of time to be spend while showering and how many times we use the restroom. Lastly, resident interviews added that Administrator Jarmon has never told the residents not to shower, and not to use the restroom. Interview with R1 could not be conducted as R1 moved out of the facility on 01/22/2022; whereabout is unknown. Based on evidence gathered throughput the investigation, there is insufficient evidence to determine that staff is limiting showers for residents, staff limits hot water for residents and that staff limit restroom use for residents. Thus, the allegations are deemed unsubstantiated at this time.

Regarding the allegation, staff locking resident out of the facility. On 01/27/2022 starting on 2:55 p.m. and on 07/07/2023 starting at 2:45 p.m., interview with Administrator Saundra Jarmon revealed that the resident cannot be left unsupervised at the facility. The residents do not have a key to the facility, but I am always here in the afternoon when they get back. Further interview with Administrator Jarmon revealed that Monday – Friday, the resident participates in day program, leaving for that at 8:10 a.m. and returning to the home at approximately 3:00 p.m. In between their programming, Administrator Jarmon conducts her errands for the day making sure to return before 2:00 p.m. In addition, residents let me know where they are going and what time they are returning so I can be here ready to open the door for them. On 01/27/2022 starting at 03:50 p.m. and on 07/07/2023 starting at 3:46 p.m., interview with residents revealed that they do not have a key to the facility. If they want a key, they can talk to Administrator Jarmon to try and obtain a key, however there is no need since someone is always here to meet them.