Complaint Investigation Report

Regarding the allegation: Staff did not allow resident to have visitors while in care. On 11/07/2024, the Department received a complaint alleging facility staff restricting Resident #1 (R1) visitation from Individual #1 (I1). It was alleged that I1 attempted to visit R1 last year in January 2023 and that staff did not allow I1 to see R1. Per interview with Licensee, it was revealed that facility staff did not restrict I1 from visiting R1 instead I1 came to the facility in the morning while R1 was at day program. The Licensee explained that I1 has not returned to the facility since then. The Licensee stated that residents are always allowed visitors and that majority of the residents do receive visitors or residents leave the facility with family. The LPA reminded the Licensee that facility staff cannot restrict visitation unless there are legal documents such as a restraining order in place. The LPA reminded the Licensee to keep a copy of such legal documents in resident’s files. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report was issued.