Complaint Investigation Report

565850112-9-14-2023-29-AS-DPEA-D4T34E-20240429175457

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS N.ASC , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/08/2023 and conducted by Evaluator Teresa Camara

COMPLAINT CONTROL NUMBER: 29-AS-20230908093134

Licensee is refusing to give refund without a signed release

Licensing Program Analyst (LPA) Teresa Camara conducted an intitial complaint investigation visit. LPA met with executive director (ED) Kenneth Mahler and explained the reason for the visit.

At 9:10 a.m. LPA conducted a joint interview with the ED and staff 1 (S1). Based on the complaint allegations the ED knew which resident this complaint was regarding. Resident 1 (R1) was at the facility for respite and was deemed mostly independent. The facility staff assisted R1 with medications and was available to R1 if any assistance was needed. At 9:20 a.m. S1 and ED gathered documents requested by LPA. R1's admission agreement showed the non-refundable fees paid by R1 totaled $1,900 ($500 community/assessment fee and $1,400 rent for seven days). R1 lived at the facility two days, had two falls and then transferred to a skilled nursing facility. The ED provided evidence to LPA that the total amount of $1,900 was electronically refunded to R1 on 9/14/2023. Based on this information, the above noted allegation is deemed Unsubstantiated at this time. Copy of report issued to ED.