Complaint Investigation Report

It was alleged that management does not schedule a sufficient number of staff to meet the resident needs in an attempt to save money. LPA reviewed staffing schedules and the personnel report for the facility. Both documents indicated a minimum of three (3) care staff in the Assisted Living unit and three (3) care staff in the Memory Care unit during both the am and pm shift. Additionally, there is a medication technician scheduled in Assisted Living and one (1) scheduled in Memory care on both shifts. The overnight shift consists of one (1) shared medication technician and between three (3) to four (4) caregivers. Interviews revealed the schedule does show sufficient coverage, but there are staff who regularly call out. All staff and management interviewed indicated the schedule recently changed to better meet the resident needs, which includes staff shifting their weekday schedules to ensure weekend coverage. Additionally, management has been working on hiring and training additional staff. During today’s visit, there were four (4) caregivers working on each side of the building and an additional staff was being trained. Staff interviewed stated that three (3) or four (4) caregivers during the am shift and pm shift is sufficient to meet the needs of residents in care. Currently management is scheduling four (4) caregivers to ensure adequate coverage even in the event staff call out. The information obtained during the investigation did not include sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

No citations issued. Exit interview was conducted. A copy of the report was provided.