Complaint Investigation Report

Regarding the allegation: Staff do not have proper training. It was alleged that caregivers are not properly trained on how to use a Hoyer lift. Interviews with staff conducted on 10/28/2025 revealed that four (4) out of eight (8) staff stated that they did not receive formal or proper training on how to use a Hoyer lift. Two (2) out of eight (8) staff interviewed revealed that they did receive proper training from a hospice agency but that it was a long time ago and that newer employees have not received training from an outside vendor on how to properly use a Hoyer lift. The LPA spoke with the Interim ED regarding Hoyer lift training and inquired if there are residents that require the usage of a Hoyer lift. The Interim ED stated that Regency does not accept residents who require a Hoyer lift and currently there are no residents who require the Hoyer lift. Based on interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation, “Staff do not have proper training” is deemed Substantiated at this time.

Per the California Code of Regulations, Title 22, Division 6, Chapter 8, the following deficiency was observed and cited during the visit (See 9099-D).

Exit interview conducted with Interim Executive Director (ED) Stephani Smith. A copy of the report and appeal rights were provided.